Return and Refund Policy
Thank you for shopping with [Your Business Name]. We want you to be completely satisfied with your purchase. If you need to make a return or request an exchange, our policy is outlined below.
1. Return Window
Items can be returned within [e.g., 7 / 14 / 30] days from the date of delivery.
Requests submitted after this period cannot be accepted.
2. Item Condition for Returns To qualify for a return or replacement:
The item must be unused, unworn, and in the same condition that you received it.
It must be in its original packaging with all tags, labels, and protective wrapping intact.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items: If you received an item that is damaged, defective, or incorrect, we will cover the return shipping costs.
Customer Remorse / Change of Mind: If you wish to return an item due to a change of mind or personal preference, the return shipping cost is the responsibility of the [customer / our store].
Restocking Fee: We do [not charge / charge a flat fee of ₹X / X%] as a restocking fee.
4. How to Initiate a Return
Contact us at [Support Email Address] or via WhatsApp at [Phone Number] within your return window.
Provide your order number, reason for return, and clear photos/videos if the item arrived damaged or defective.
Our team will review your request within [e.g., 24–48 hours] and provide instructions for the return shipment or schedule a reverse pickup.
5. Refunds & Processing Time
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within [e.g., 5 to 7 business days].
For Cash on Delivery (COD) orders, refunds will be credited via bank transfer or store credit upon receiving your bank account details.
6. Contact Us: For any questions regarding our return and refund process, reach out to us at:
Business Name: NIYANARA
Email: [email protected]
Phone / WhatsApp: 9778320538
Address: Kollam, Kerala, India