At Niyanara Adornments, we strive to deliver your orders safely, quickly, and transparently. We believe shipping costs should remain fair and separate from product pricing so that customers pay only for the products they choose.

Shipping Charges

• Free Shipping on all prepaid orders with a cart value of ₹499 or above.

• For orders below ₹499, shipping charges will be calculated and displayed at checkout before payment.

• Shipping charges are not included in our product prices, ensuring transparent pricing for all customers.

Order Processing

• Orders are generally processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

Estimated delivery times:

• Kerala: 2–4 business days

• South India: 3–6 business days

• Rest of India: 4–8 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order is dispatched, you will receive a tracking number via Email and/or WhatsApp, allowing you to monitor your shipment until delivery.

Delivery Address

Please ensure your shipping address, contact number, and PIN code are accurate when placing your order. Niyanara Adornments is not responsible for delays or non-delivery resulting from incorrect or incomplete address information.

Delivery Attempts

Our courier partners will typically make multiple delivery attempts. If the delivery cannot be completed due to customer unavailability or an incorrect address, additional shipping charges may apply for re-dispatch.

Damaged Packages

If you receive a package that appears damaged or tampered with, please take clear photographs before opening it and contact our customer support within 24 hours of delivery.

Contact Us

For any shipping-related queries, please contact us:

Email: niyanaraonline@gmail.com

WhatsApp: +91 97783 20538

We are always happy to assist you.

Return, Replacement & Refund Policy

At Niyanara Adornments, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it reaches you in perfect condition.

Returns

For hygiene and quality assurance reasons, fashion jewellery cannot be returned once delivered, except in cases where the product is damaged, defective, incorrect, or missing items.

Replacement Eligibility

You may request a replacement if:

• You received a damaged product.

• You received an incorrect product.

• The product has a manufacturing defect.

• Any item is missing from your order.

To be eligible, please notify us within 48 hours of delivery by contacting our customer support via WhatsApp or email. Kindly include:

• Your Order ID

• Clear photographs of the product and packaging

• A brief description of the issue

Claims made after 48 hours may not be eligible for replacement.

Replacement Process

Once your request is reviewed and approved, we will arrange a replacement at no additional cost, subject to product availability.

If the same product is unavailable, you may choose:

• An alternative product of equal value, or

• A full refund.

Refund Policy

Refunds are processed only under the following circumstances:

• A replacement cannot be provided due to product unavailability.

• Your order is cancelled before dispatch.

• We are unable to fulfil your order.

Approved refunds will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider.

Shipping charges, if applicable, are non-refundable unless the refund is due to an error on our part.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible through WhatsApp or email.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Email: niyanaraonline@gmail.com

WhatsApp: +91 97783 20538